Customer Service
At Kirk-FP Limited, we put the customer first. Viewing our customers as long-term partners, we continuously allocate greater resources to improve the quality and responsiveness of our customer care systems. Emphasizing the importance of customer service throughout the entire organization, we strive to meet and exceed expectations.
A dedicated Customer Service Representative is here to listen to each customer’s opinions and respond to their needs. Whatever information or support that is required; we leverage our experience and capabilities to provide every customer with exceptional customer service.
For inquiries or more information, contact our Customer Service Department by using our contact form or by e-mail: customerservice@kirk-fp.com or by phone: 876-923-7011-7 or fax: 876-923-7377
Sales
Our Sales Team not only understands and supports Kirk-FP’s marketing efforts, but they also provide invaluable insights into the customers’ needs and new ideas that create excitement around the products that we distribute, while delivering quality service.
Our sales representatives engage customers at all stages of the relationship, building trust through consistent follow-up and communication. Our customer focus approach has strengthened our position as a preferred supplier in the trade.
To keep its leading position and market share, Kirk-FP Limited focuses on two areas: seeking new customers and providing exceptional service to retain existing ones.
Merchandising
Quality doesn’t end when the product is delivered. Kirk-FP Limited continues to monitor its products throughout their shelf life. Our highly efficient merchandisers ensure that all products are checked, stocked and displayed at key visibility areas throughout their shelf life. They play a major role in ensuring in-store excellence and establishing a winning relationship with our customers.
Warehouse & Logistics
Kirk-FP Limited has state-of-the-art warehousing facilities with over 97,000 square feet of space. Kirk-FP additionally supervises delivery of goods to ensure that the products arrive at shelf in the best possible quality. Moreover, Kirk-FP ensures that its warehouse and logistics functions meet and exceed our principals and customers’ expectations. This ensures:
- Customer Satisfaction
- The safety and integrity of the brands we represent
- Consistency in our commitment to excellence in all facets of our operations
- The reliability of the quality of our service
