Customer Service

Sales

Our Sales Team not only understands and supports Kirk’s marketing efforts, they also provide invaluable insights into the customers needs and new ideas that create excitement around the products that we distribute, while delivering quality service.

Our sales representatives engage customers at all stages of the relationship, building trust through consistent follow-up and communication. Our customer focus approach have strengthened our position as a preferred supplier in the trade.

To keep its leading position and market share, Kirk Distributors focus on two areas: seeking new customers and providing exceptional service to retain existing ones.

Merchandising

Quality doesn’t end when the product is delivered. Kirk Distributors continues to monitor its products throughout their shelf life. Our highly efficient merchandisers ensure that all products are checked, stocked and displayed at key visibility areas throughout their shelf life. They play a key role in ensuring in-store excellence and establishing a winning relationship with our customers.

Customer Service

At Kirk Distributors, we put the customer first. Viewing our customers as long-term partners, we continuously allocate greater resources to improve the quality and responsiveness of our customer care. Emphasizing the importance of customer service throughout the entire organization, we strive to meet and exceed expectations.

A dedicated Customer Service Representative is here to listen to each customer’s opinions and respond to their needs. Whatever information or support that is required; we leverage our experience and capabilities to provide every customer with exceptional customer service.

For inquiries or more information contact our Customer Service Department by using our contact form or by e-mail: Customerservice@Kirkdistributorslimited.com or 
by phone: 876-923-7011-7 or fax: 876-923-7377.

Warehouse & Logistics

Kirk Distributors has state-of-the-art warehousing facilities with over 97,000 square feet of space. Kirk additionally supervises delivery of goods in order to ensure that the products arrive at shelf in the best possible quality. Moreover, Kirk ensures that it’s warehouse and logistics functions meet and supersede our principals and customers’ expectations. This ensures:

  • Customer Satisfaction
  • The safety and integrity of the brands that we represent
  • Consistency in our commitment to excellence in all facets of our operations
  • The reliability of the quality of our service

Mission Statement

We are brand builders and industry leaders

Committed to exceeding the expectations of our Customers, Consumers and Suppliers.

Our people are our greatest asset; their diversified talents, skills and dedication enable us to add value to our shareholders and the communities in which we operate.

Vision

We are a fast-expanding and highly diversified distributor in the Caribbean where the most talented Jamaicans aspire to work.

We leverage our resources and unmatched capabilities to identify winning global opportunities and partnerships.

Core Values

  • Integrity
  • Customer Satisfaction
  • Respect
  • Care for People
  • Accountability
  • Passion for Winning
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